Frequently Asked Questions
Discover everything you need to know about our clean hair care rituals.
Are Ceremonia products safe for color-treated hair?
Yes, all of our products are formulated to be safe for color-treated, chemically treated, and keratin-treated hair, using clean ingredients that protect your vibrancy.
What is your shipping policy?
We offer standard shipping on all orders, with free shipping available on orders over $50. Once your order is processed, you will receive a tracking number via email.
Can I return a product if it's not right for my hair type?
We want you to love your ritual. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund.
Are your products vegan and cruelty-free?
Absolutely. Ceremonia is committed to ethical beauty; all our formulas are 100% vegan and we never test on animals.
Do you use synthetic fragrances or sulfates?
No, we exclude harmful sulfates, silicones, parabens, and phthalates. Our scents are derived from natural ingredients to ensure a clean and luxurious experience.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking link. You can also log into your account on our website to view your order status.