Returns & Exchanges
We want you to love your Ceremonia ritual as much as we do, which is why we offer a 30-day window for returns and exchanges on all clean hair care essentials. If a product isn't the perfect fit for your hair type, we are here to help you find your ideal match.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.
Attach the Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once received at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing